FAQ

How long does it take? 

A windshield replacement typically takes about two hours. One hour for the replacement itself and one hour for the adhesive to cure before you drive the vehicle.

A chip repair typically takes between 20-40 minutes and depends on the size and number of chips we are repairing.

When can I wash my car? 

You should wait 24 hours before washing your car.

Do I need to make an appointment? 

Yes, please. We provide both mobile and in shop service to accommodate your schedule. Please use the quote request form or call us to set up an appointment for your repair or replacement.

Do you have a guarantee? 

We offer a lifetime guarantee on workmanship, manufacturer defects and leakage. Money back in case of chip repair failure.

What areas do you service? 

We provide mobile service to Boise and the surrounding areas including Meridian, Kuna, Eagle, Star, Nampa, and Caldwell. We can also travel to areas around Emmett, Parma, and Mountain Home (additional travel charges may apply).

Do you accept insurance?

Absolutely! We are a preferred provider for all of the major insurance companies. Many insurance companies will repair a chip in your windshield at no cost to you. If you would like to see if your glass replacement or repair is covered by insurance, please have your insurance policy number and give us a call! We can help you file the claim, making the process quick and easy. Many times it takes less than 10 minutes. Remember, you have the option to chose your repair shop no matter who your policy is with.

Will you waive or rebate my insurance deductible? 

No. It is actually against Idaho law for a service provider to waive or rebate an insurance deductible.

I’m not sure if the damage to my glass can be repaired – how do I know?

There are several factors that determine if a chip or crack can be repaired. If your windshield has a crack longer than 6 inches (larger than the size of a dollar bill) or there is a chuck of glass missing from a chip, the integrity of the glass may be affected and it is usually better to replace the windshield. The location of a crack or chip can also affect the success of a repair. If you are not sure, we can do a visual inspection and give you our recommendation.

Will you transfer my stickers?

We will transfer any stickers we can. Some stickers cannot be reapplied after being removed – those we will save for you so you can get a replacement.

Do you use OEM (original equipment manufacturer)/factory glass?  

Whenever possible, we use Pilkington glass for replacements. Pilkington is an OEM supplier to GM, Ford, Chrysler, BMW, Honda, Toyota, and many others.

For more information on Pilkington glass:
https://www.pilkington.com/en/us/automotive/epremier/faqs

Do you replace camper glass?

To ensure the correct fit for your camper or truck shell, we recommend contacting the manufacturer or dealership for your make of camper.

Do you tint windows?

We do not do any window tinting in house. For all of our tinting needs, we use Custom Car Design:
http://boiseautotinting.com

Can you provide glass for my table/shelf/home? 

We only provide auto glass.